FAQs

Do you ship worldwide?

Yes. We ship worldwide! 

 

 

How long does shipping take? 

It depends on the country and location, please refer to the following table for the estimated delivery time:

Country	Estimated delivery time
United States Canada United Kingdom Australia New Zealand	7 - 14 Days
Other countries	7 - 21 Days

 

 

 

 My order has been dispatched, can I track it?

Once your order has been shipped, you’ll receive a tracking number and tracking link via email. The order shipping status can be tracked at www.17track.net 

 

 

Do you offer a guarantee? Can I return my items?

We offer 30 days guarantee! If you aren’t satisfied with your items, or received faulty goods, please email our customer support team at hello@thebluelagoonstudio.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!

 

 

Can I change or cancel my order?

Sure! You can cancel or change your order within 3 hours of confirmation. Please contact us with your name and order number at: hello@thebluelagoonstudio.com

3 hours after you place your order, we won’t be able to make any changes or cancel it.

 

 

What methods of payment do you accept?

We accept credit cards and PayPal. All payments are securely processed with 128-bit encryption.

 

Do I need to pay import duties?

No, you do not.

 

Still have a question? No problem! 

Email us: hello@thebluelagoonstudio.com